Frequently Asked Questions

Where is my delivery?

All standard delivery orders are dispatched via Royal Mail 2nd Class the same working day when ordered before 12pm (Mon-Fri, excluding bank holidays). Please allow up to 3 working days from date of dispatch for delivery. If your order has not arrived after this time, please contact us using the methods below.

Can I change/cancel my order?

If you would like to amend/cancel your order please contact us as soon as possible using the methods below and we will be happy to help.

On most occasions, orders that have gone to print can not be amended or cancelled. However, please contact us and we will do our best to sort it for you.

If you have any questions that are not covered in the above section, please fill out the contact form below and we will be in touch as soon as possible.

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Alternatively, you can send us an e-mail info@fatcatcards.co.uk